MobiKwik walk-in for Customer Service in Gurgaon

MobiKwik is an Indian wallet major with a network of over 10,00,000 direct merchants and 45 million plus users. Founded in 2009 by Bipin Preet Singh and Upasana Taku, the company has raised three rounds of funding from Sequoia Capital, American Express, Tree Line Asia, MediaTek, GMO Payment Gateway, Cisco Investments and Net1. MobiKwik has also launched 'MobiKwik Lite', an under 1 mb app that works seamless on EDGE connections in November 2016.

MobiKwik walk-in for Customer Service in Gurgaon



Company Profile:

MobiKwik is an Indian wallet major with a network of over 10,00,000 direct merchants and 45 million plus users. Founded in 2009 by Bipin Preet Singh and Upasana Taku, the company has raised three rounds of funding from Sequoia Capital, American Express, Tree Line Asia, MediaTek, GMO Payment Gateway, Cisco Investments and Net1. MobiKwik has also launched 'MobiKwik Lite', an under 1 mb app that works seamless on EDGE connections in November 2016.

Company :MobiKwik

Website :www.techmahindra.com

Job Role :Customer Service

Eligibility :Any Graduate/PGExperience :0 - 5 Years

Salary :NA

Job Location :Gurgaon

Walk-In Date : 23rd - 30th June

Walk-In Time :10 AM Onwards

Job Description:

-Flexibility to work timings

- Open to rotational shifts (24*7)

- Good communication skills

-Roles & Responsibilities

-Utilize computer technology to handle high volume call / email / social media platform

-Handle issues in the best interest of both customer and company

-Respond to all the consumer grievances for Inbound Services/Outbound Services

-Keep a track of the performance of all the Payment -Gateways.Reconcile on a daily basis which will involve -

a) Payment Updates

b) Payment Refunds

c) Payment Cancellations

d) Risk assessment of these Payments

Managing interactions with our Telecom Operators & Telecom Service Providers for our Pre-Paid & Post-Paid services. These interactions will also include -
a) Transaction Confirmations

b) Transaction Refunds

c) Operator Outage tracking

d) Understanding Operator product portfolio

Desired Candidate Profile:

-Graduates with0-5 years of experience

-Non-Technical graduates can only apply for the position

-(1-5) year experience in customer service / operations

-Excellent verbal & written communication skills

-Flexible to timings & work days

-Open to night shifts

Venue Details:

One MobiKwik Systems Pvt Ltd

2nd floor,Orchid Center, Golf course Road,

Sector 53 Gurgaon, Haryana,122002

Contact Details:

Runjun Makin/Deepa Nair/Shivani Bisht

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